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Action Heating & Air Conditioning in Mount Pleasant, SC

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South Carolina is one of the most beautiful places in the United States to call home. However, our local weather can be extreme – high temps and thick humidity in the summer and chilly winter weather during cold months. As a local HVAC company in Mount Pleasant, SC, we know how crucial it is to have a quality HVAC system in your home and experienced technicians to keep it working correctly.

With more than 35 years of serving the Lowcountry, we are proud to be an active part of our local community. As your neighbors, we are here for all of your HVAC needs, whether you need a new AC unit installed this summer or a heat pump replacement this winter. With a reliable team of NATE-certified technicians and decades of experience in our industry, no HVAC project is too big or small for us to handle.

We offer highly competitive pricing and convenient financing options for all of our clients. At the end of the day, our goal is to make it easy and affordable to live comfortably in your home all year long. We are committed to hard work, honesty, and integrity with every service we offer. If you aren’t 100% satisfied with our work, we’ll do our part to make it right.

Service Areas

Here are just a few of the reasons why homeowners and business owners in South Carolina trust Action Heating & Air Conditioning:

  • We have been serving clients in South Carolina since 1983 – before many of our clients were even born!
  • We provide a wide range of HVAC services for both heating and air conditioning.
  • We are committed to giving our clients the highest quality products and services at affordable prices.
  • As a Carrier® Factory Authorized Dealer, we have the best HVAC units available.
  • We are members of the South Carolina Association of Heating and Air Conditioning Contractors.
  • We are members of our local Chamber of Commerce and the Air Conditioning Contractors of America.

If you need a trusted AC repair company in Mount Pleasant, know that our team is geared up and ready to help you today. While you browse our website, have a look at just a few of our specialties here at Action Heating & Air Conditioning:

Air Conditioning Repair in Mount Pleasant, SC

Summers in the Lowcountry are hot, humid, and sticky. After a long day at the beach or downtown with your friends, nothing feels better than kicking back on the sofa while your air conditioning cools you off. On the other hand, nothing feels worse than walking into your home and feeling warm, stale air hit your face. Those who know, know – having your AC go out during a South Carolina summer is no joke. With time, a relatively minor inconvenience can turn into a real health problem.

In situations like these, something has probably gone wrong with your HVAC system. If your AC has stopped working in the middle of summer, it’s time to call Action Heating & Air Conditioning right away. Our team of certified HVAC professionals has years of experience repairing and servicing AC equipment. It doesn’t matter how old your unit is or what brand you bought – we have the skills to get your home comfort system up and running in no time.

Here are just a few of the AC issues that our talented team can help solve for you:
Air Conditioning Drainage Block

Air Conditioning Drainage Block

Over time, condensation builds up in your AC equipment because of its cooling process. This accumulated byproduct must be drained regularly, or the increased amounts of moisture can damage your air conditioner’s components.

Air Conditioning Drainage Block

Air Conditioning Refrigerant Leak

Refrigerant is the substance responsible for keeping your home nice and cool in the summer. When refrigerant levels drop due to a leak, it will affect your AC equipment’s ability to cool your home. If your HVAC unit isn’t blowing cold air, this could be a reason why.

Air Conditioning Drainage Block

Heater Keeps Running

This is a common AC issue in South Carolina and the U.S. in general. Sometimes this problem is fixed by switching your thermostat to “auto.” If that doesn’t work, you may have a broken thermostat or a wiring issue that needs to be addressed quickly.

Air Conditioning Drainage Block

Burning Odors

It’s normal for your heater to produce a slight burning smell if it hasn’t been used in a while. However, if you are experiencing a persistent burning smell during the summer months when your air conditioning is on, it could be a serious problem. Turn off your HVAC system immediately and call our office as soon as possible so that we may send out a technician to diagnose your problem.

Air Conditioning Drainage Block

Broken Air Conditioning Compressor Fan

This fan plays an important role in your AC unit’s heat transfer process. When your air conditioning fan breaks, your AC equipment won’t be able to cool your home off in the summer when it’s needed the most.

Our Special Offers

One of our goals as a company is to provide HVAC repair services at fair and competitive prices. In addition, we want you to feel confident about investing in high-quality heating and cooling systems without having to worry a lot about the costs. We make sure to provide honest and accurate quotes and we offer a variety of financing options. We want you to get the best bang for your buck, so here are some special offers.

See Our Offer

If you are experiencing any of the problems above, be sure to hire a professional contractor to fix your issues. For your safety, don’t ever try to make HVAC repairs on your own unless you are trained. When the time come to have your air conditioning system repaired, our team of licensed AC technicians will handle all of the hard work on your behalf. That way, you can stay safe and have peace of mind knowing you’re in good hands.

Air Conditioning Install in Mount Pleasant, SC

Your HVAC system works hard all year long. If you have gone years without much maintenance or AC repair, you probably bought a great HVAC unit. However, with constant use and even normal wear and tear, even the highest-quality HVAC systems are prone to malfunctions. Eventually, it will need to be replaced.

If you need an energy-efficient, reliable cooling system for your home or business, you have come to the right place. We have decades of experience installing new AC systems for our clients and can handle any installation project you have. As a Carrier® Factory Authorized Dealer, we have the most top-rated AC systems available in South Carolina.

At Action Heating & Air Conditioning, we know that buying a new air conditioner and installing it can be a huge source of stress. But when you work with us, it doesn’t have to be that way. We have made it our mission to make the AC installation process easy and efficient for our customers. That way, they can focus more on living life and enjoying their home while we work hard on their AC install in Mount Pleasant.

Whether you plan to replace a faulty air conditioning system or need a Carrier unit for your new construction home, we have got you covered. We will work with you directly to find the best fit for your home and budget. We are also happy to answer all of your AC installation questions prior to and during your initial service appointment.

Common Signs That You Need a New AC Install in Mount Pleasant, SC

Trying to figure out whether your air conditioner needs to be repaired or replaced can be a tricky decision to make. Most people have a hard time letting things go, and that includes AC units. It can be hard to know when to let go of the old and welcome in the new. To help save you time and make your decision a little easier, keep the following signs in mind. If you find yourself saying, “that sounds like my AC unit,” it might be time for a new air conditioning installation.

Strange Noises

Almost all air conditioners make a bit of low-level noise as they warm up and turn off. However, if you hear loud, unusual noises, it might be a sign that your air conditioner’s time is coming to an end. Buzzing and rattling noises are often indicators of a loose part. Grinding and whistling noises may mean something more serious is happening. Because these issues won’t dissipate over time, it’s crucial to have your air conditioner examined if you hear loud, strange noises.

Frequent Repairs

Mount Pleasant AC repair is essential for keeping your air conditioner working efficiently. Sometimes, however, it makes more sense from a cost perspective to install a replacement system. This is especially true if your repairs are racking up. Some AC experts suggest using the “$5,000 rule” if you’re considering a new AC install. Simply multiply the age of your air conditioner by the costs you have been paying to repair your unit. If that amount is over $5,000, it may make more financial sense to install a new air conditioner rather than pay for expensive repairs throughout the year.

Higher Energy Bills

If you notice that your energy bill has significantly increased in price, it could be a sign that your HVAC unit is struggling to cool your home effectively. Try to be mindful of your air conditioner’s cooling cycles. If you notice frequent cycles, even in the summer, it could be the reason for your increased energy bill. In these cases, it’s best to have an expert test your system to see if a repair or replacement option is best for your family.

Age of Air Conditioning Unit

This sign is a no-brainer and one of the easiest ways to tell if you need to install a new AC system. On average, your HVAC unit will have a lifespan of 12 to 15 years. If your unit is more than ten years old and doesn’t have the “pizzaz” that it once had, it might be time to think about installing a new air conditioning unit.

R-22 Refrigerant

Old air conditioners usually require a type of refrigerant called R-22. This substance is very harmful to the environment and has been all but outlawed on newer HVAC systems. If your AC unit is old enough to require R-22, you should give serious thought to replacing your system with a newer, environmentally friendly solution.

Call Action Heating & Air Conditioning Today!

Over our 35+ year history, we have built our reputation on honesty, skilled workmanship, and reasonable pricing. If you are on the hunt for the highest quality air conditioning repair in Mount Pleasant, SC, give our office a call today.

Call us at (843) 890-0532

Protecting Your Investment

Your air conditioning system works very hard every day, all year long to keep your home comfy and cool. Machines that work hard year-round are going to require maintenance and ongoing services to stay operational.

As a family-owned and operated HVAC company in Mount Pleasant, SC, we know better than anyone how expensive it can be to maintain an AC unit. We know that money doesn’t grow on trees. We also understand that finding last-minute resources to fix an air conditioning system can be challenging. That is why we offer extended warranties for your new or existing AC equipment. With an extended warranty from Action Heating & Air Conditioning, you benefit from repairs, replacement, and additional services covered under warranty. That way, you can enjoy your HVAC products as long as possible.

If you’re having second thoughts about purchasing an extended warranty, consider these points:
  • Generally speaking, HVAC equipment lasts anywhere from 10 to 15 years. However, warranties provided by the factory will often expire before the service life of your cooling unit is over. With an extended warranty, your indoor comfort system is covered even if the factory warranty expires.
  • Having an extended warranty on your AC system gives you the chance to project and plan for any HVAC costs. This helps you balance your budget and anticipate expenses so you aren’t caught off guard. Having a warranty will also help protect your budget against increases in labor and parts costs due to inflation.
  • If you’re thinking of selling your home, having an extended warranty may help raise your home’s value. You may also be able to transfer your extended warranty to your new home if you choose to do so.

Latest News in Mount Pleasant

Great white shark finds a home at Edisto 60 reef off SC coast

A great white shark is lurking in the waters at the Edisto 60 Reef. And while you might be able to hook the 11-foot giant, there’s no way you’ll be able to reel it in.The great white is a 2,800-pound replica of a shark constructed from concrete and steel that is welded to the deck of a 250-foot barge that was sunk at the reef located off the South Carolina coast on Sept. 14.The shark is one of many unique pieces affixed to the barge that soon will be attracting aquatic species for anglers and divers to enjoy. Much o...

A great white shark is lurking in the waters at the Edisto 60 Reef. And while you might be able to hook the 11-foot giant, there’s no way you’ll be able to reel it in.

The great white is a 2,800-pound replica of a shark constructed from concrete and steel that is welded to the deck of a 250-foot barge that was sunk at the reef located off the South Carolina coast on Sept. 14.

The shark is one of many unique pieces affixed to the barge that soon will be attracting aquatic species for anglers and divers to enjoy. Much of the water tower that once towered over the Old Village in Mount Pleasant also is part of the reef addition, along with container boxes donated by Coastal Conservation Association of South Carolina.

Robert Martore, who heads the artificial reef program for the S.C. Department of Natural Resources, said the shark has received a lot of positive feedback. The open spaces of the container boxes will provide habitat for grouper and snappers and other species will find safety around the other structure affixed to the barge, he said.

Martore said the shark had been under construction “for at least a year and a half” by employees who would come in and work on the giant during the COVID quarantine.

“Once they started developing it, they got pretty specific, looking up anatomical features and how they could make it anatomically correct,” Martore said of the great white sculpture. “Because it’s concrete, invertebrates will colonize it just like any other structures. It will be overgrown with corals and sponges and things like that and that’s what will attract the fish. There’s no interior space for them to live in. But you will get lots of invertebrates and juvenile life once it becomes colonized with those other marine organisms.”

Stevens Towing on Yonges Island, which does a lot of work with the reef program, had the barge – which had been used to transport reef material in the past – that was being retired. Mount Pleasant Waterworks offered the material from the old water tower. And CCA, which has worked with SCDNR on 15 other reef projects, provided the shipping containers. And since the shark was completed, well, Martore said they decided to add it to the barge to make it a little more interesting.

The old water tower had to be cut into sections for transport and no longer has the huge bowl look. All of those pieces and parts were welded into place to provide habitat for the fish.

South Carolina has 48 artificial reef sites, 45 of which are open to the public to fish and three of which are protected sites. There is the Deep Water Marine Protected Area in which the South Carolina Memorial Reef is located, where bottom fishing is prohibited but trolling for pelagics is allowed. And there are two other sites called Spawning Special Management Zones which began as research sites but now are federally protected and fishing is prohibited. They are listed on nautical charts as protected sites, Martore noted.

During the early days, South Carolina’s artificial reef program was conceived as a way to improve recreational fishing but also as “an effective means of disposing of materials which are unsightly litter when accumulated on land, according to a 1978 publication. Baled automobile tires, metal milk crates and junked steel appliances aren’t used today, but some of the materials used back then are still usable, such as old steel hulled boats and military equipment.

Martore said country singer Kenny Chesney’s No Shoes Reef Fund has donated reef ball molds and they now have eight molds that can be filled with concrete in order to form reef structures. And SCDNR employees work on their own designs, first making prototype molds from plywood. If the result is promising, they then will build steel molds that can be used over and over. But donations of larger pieces, such as the water tower, bridges that are being replaced or vessels such as the ones donated by CCA South Carolina are very much appreciated.

“People approach me and ask if this is something you’d be interested in, something you can use. Sometimes it is, sometimes it isn’t,” Martore said.

There are ICBMs (intercontinental ballistic missiles) filled with concrete on South Carolina reefs. There are missile cradles, some M60 battle tanks, howitzers and armored personnel carriers. The New York City Transit Authority donated nearly 250 subway cars. Companies have donated concrete culverts and concrete utility boxes that didn’t pass inspection for their intended use.

“Many years ago, a porcelain company sent down a shipment of toilet bowls. Porcelain is a nice hard structure that can be colonized, and it actually turned out pretty functional,” Martore said.

“The big thing is can it be used at a reasonable cost. For example, all those military vehicles needed a very thorough cleaning. Because they were vehicles, the engines had to be removed, the transmissions, the fuel tanks. That was something the military did themselves. The same thing with the subway cars. They did the cleanup and we got them completely free.

“It always comes down to cost benefit. Is it worth spending money on? Is someone else willing to do the work?”

The East Cooper and Sea Islands chapters of CCA South Carolina will hold their annual Celebrating Conservation Banquet and Auction at 6 p.m. Oct. 15 at Omar Shrine Auditorium in Mount Pleasant. Call Jay Brown at 843-224-0028; J.R. McCroskey at 843-906-2431; or the CCA State Office at 803-865-4164 or visit ccasouthcarolina.com.

#Whoyouwhit fishing tournament

The #Whoyouwhit Benefit fishing tournament, fished in honor of Whit Nelson, will be held Oct. 23 at The Marina at Edisto Beach. Proceeds will benefit The National Institute of Mental Health and Project Healing Waters Fly Fishing.

America’s Boating Club

America’s Boating Club Charleston will hold boating safety classes Nov. 6, Dec. 4 and Jan. 15 at 1376 Orange Grove Road, Charleston. Classes begin at 9 a.m. and end around 4 p.m. Successful participants earn the S.C. Department of Natural Resources Boater Education Card. The cost is $25 for adults and youth 12-18 are free. Call 843-312-2876 or email lynes@tds.net.

The East Cooper Outboard Motor Club will hold its annual turkey shoot Nov. 3-24 from 6:30-10 p.m. at Goldbug Island in Mount Pleasant. Last year the event donated $30,000 to Lowcountry charities and since the shoot began in 1997 it has raised $483,500 for charity.

Long Point Schoolhouse officially moves into Snowden community

MOUNT PLEASANT, S.C. (WCIV) — Friday was a monumental day for the Snowden community.“We have an amazing, huge project probably bigger than anything else is going on in America,” said Josh Wright, President of the African American Historic Settlement Commission.The Long Point School has been a fixture in Mount Pleasant since 1872 on Long Point Road. It now has a new home in the Snowden community.“This is almost in the center of Snowden, you know, and this is the community that was served by this bu...

MOUNT PLEASANT, S.C. (WCIV) — Friday was a monumental day for the Snowden community.

“We have an amazing, huge project probably bigger than anything else is going on in America,” said Josh Wright, President of the African American Historic Settlement Commission.

The Long Point School has been a fixture in Mount Pleasant since 1872 on Long Point Road. It now has a new home in the Snowden community.

“This is almost in the center of Snowden, you know, and this is the community that was served by this building,” said Michael Allen, partner of the settlement association.

It was once a school for the African American community in Snowden for almost 50 years. Now the Long Point Schoolhouse will now be turned into a Cultural and Educational Center to reflect the history of the area.

“It's a recognition that this is an important site in the American experience, in the African American journey, and it needs to be protected, preserved and interpreted in this ground,” Allen said.

The Long Point Schoolhouse has a new purpose in a new location, but it still has the same memories for some of these community members.

“Just about everybody in this neighborhood has ties to the school. You know, their parents or grandparents,” Claudia Holmes Mazyck said.

The Holmes family has had generations grow up next to this building.

“We grew up in that house, we played in that house, our entire life,” Doris Holmes Brunson said.

In fact, Flora Small Holmes, the grandmother of this family, had the land of the Long Point Schoolhouse passed down to her.

Her grandson Michael said he made it into a home decades ago.

“I lived there for about 1981 to '86 out. Then after that, he just rented it out to family members and people in the area,” Michael Holmes said.

As the family and other community members watched the building move down the street Friday, the wheels started turning and the conversations started flowing.

“In the summertime, as kids when school was out, our grandmother would come take care of us,” Michael said.

John Wright is an army veteran who served two tours overseas but says. Today, he said, trumps all of that.

“This school is bigger than those two conflicts and anything I think I’ve ever done in my entire life. This is probably the biggest initiative on the biggest project that I’ve ever been involved with,” Wright said.

It’s a day that this community says will leave an impact for years to come.

“From this day forward, a pathway has been set, a course has been laid out, that we will protect, preserve and honor the legacy of those who are here,” Allen said.

Renovations on the school are said to take around a year. The center will hopefully be up and running by 2023.

Bull & Finch is now open again in Mount Pleasant after nearly 2 decades

This isn’t your father’s Bull & Finch anymore.The popular Mount Pleasant Irish-themed pub closed its doors almost two decades ago.The new Bull & Finch has reopened as an upscale gastropub — a neighborhood hangout with a focus on innovative, fresh cuisine and local beer.Bull & Finch features a pub-style room, home to a 20-seat bar with televisions for watching the game, in addition to a more elevated dining experience.Mike Russo, who owned and operated three Bull & Finch establishm...

This isn’t your father’s Bull & Finch anymore.

The popular Mount Pleasant Irish-themed pub closed its doors almost two decades ago.

The new Bull & Finch has reopened as an upscale gastropub — a neighborhood hangout with a focus on innovative, fresh cuisine and local beer.

Bull & Finch features a pub-style room, home to a 20-seat bar with televisions for watching the game, in addition to a more elevated dining experience.

Mike Russo, who owned and operated three Bull & Finch establishments in the early 2000s, said fans of the old taverns will be pleasantly surprised by the new, updated version.

“When people ask what’s the difference between the old Bull & Finch and the new place, the short answer is the modern version is the Bull & Finch on steroids,” Russo said. “The food is better, the talent in the kitchen is better and the facility is gorgeous. Twenty years ago, having an English or Irish pub was very popular.

“Today there are 50 to 60 local breweries now in Charleston, so having a gastropub made a lot of sense.”

One of the most notable differences to the Bull & Finch lineup will be the addition of executive chef Brandon Buck. Buck served as executive chef at Tradd’s, Blossom and Middleton Place.

“Brandon is very talented and he’s brought along with him several more talented people to add to our kitchen,” Russo said. “The menu will be a lot more cosmopolitan. We’ve taken the menu to another level.”

The menu will feature duck confit sliders, chargrilled chicken wings and arancini, along with sandwiches like the Blackened Tuna or Southern Pride Burger, made with ground chuck and short rib, pimento cheese and a chili sorghum syrup.

The menu will also include old favorites like beer-battered fish and chips, mushroom risotto, braised short ribs and ricotta gnocchi.

“There was no way we were not going to have fish and chips,” Russo said with a chuckle. “You can’t have a Bull & Finch without fish and chips.”

Guests can end their meal on a sweet note with options like seasonal fruit pies and a four-layer carrot cake.

Local beer from more than 10 Charleston breweries will also be on tap from the likes of Munkle, Westbrook, Coast, Palmetto and Edmund’s Oast, in addition to an approachable selection of red and white wines.

Bull & Finch is at 1710 Shoremeade Road and will be open 4 p.m.-midnight Monday through Friday and 11 a.m.-midnight Saturday and Sunday.

Fishing without hooks, rods, reels: This old method still works

Walk into a fishing tackle store to find a pack of hook and it can be overwhelming. Dozens and dozens of hooks in various sizes and styles made by different manufacturers. And the choice you make is very important. After all, that hook is the penultimate connection between you and the fish.I got to thinking about how far fish hooks have come while watching a YouTube video by the Outdoor Boys with my grandsons Jon Thomas and Mac. The Outdoor Boys is a channel featuring a father and his three sons (and occasionally mom) enjoying outdoor...

Walk into a fishing tackle store to find a pack of hook and it can be overwhelming. Dozens and dozens of hooks in various sizes and styles made by different manufacturers. And the choice you make is very important. After all, that hook is the penultimate connection between you and the fish.

I got to thinking about how far fish hooks have come while watching a YouTube video by the Outdoor Boys with my grandsons Jon Thomas and Mac. The Outdoor Boys is a channel featuring a father and his three sons (and occasionally mom) enjoying outdoor adventures. This particular episode was titled “Primitive Survival Fishing Catch & Cook Camping Trip: No Hooks, Rods, Reels.”

The father and his youngest son (the two others were still in school) hiked to a nearby pond and began gathering earthworms to use as bait, and then the father began to carve out a fish gorge – predecessor of the fish hook. Imagine a shortened round toothpick, maybe an inch long, with a small notch in the middle in which to affix your fishing line.

After making several gorges, the father found a long stick to use as his fishing pole, attached some line and tied on one of the gorges. He then cut a section of earthworm about the length of the gorge and shoved the bait onto the gorge so just the very tips of the gorge were exposed, then tightened the line so that the gorge hung perpendicular to the line.

He explained that a gorge is not nearly as effective as modern fish hooks and doesn’t work that well on larger fish, but before long he had landed enough bluegills for an evening meal.

The fish can swallow the baited gorge, but when you pull back and put tension on the line the gorge turns sideways and lodges inside the fish. He used another stick to dislodge the gorge so he could put it on his stringer.

Fish gorges came along much later than the earliest fish hooks, which were made from shells and bones thousands and thousands of years ago. And steel fishing hooks have been around for hundreds of years.

When you look at the hook displays in modern tackle shops you will find two basic styles of hooks: the J-hook, so named because it is shaped like the letter J, and the circle hook. They come in sizes small enough to hook fish with tiny mouths up to giants designed to land large billfish or sharks. The barbed point of the J-hook is parallel to the shank.

More recently anglers have come to favor the circle hook in which the barb is turned toward the shank. Instead of having to set the hook, the hook is designed so as you tighten your line the circle hook generally catches in the corner of the fish’s mouth.

When it comes to catching fish, I don’t need more of a challenge. And I hope I’m never caught in a situation where I have to catch a fish in order to survive. But the Outdoor Boys and their fishing gorge intrigued me. So I spent some time this week carving out a few gorges and hope to try them out soon on some bream. The Outdoor Boys’ fish fry looked pretty tasty.

The #Whoyouwhit Benefit fishing tournament, fished in honor of Whit Nelson, will be held Oct. 23 at The Marina at Edisto Beach. Proceeds will benefit The National Institute of Mental Health and Project Healing Waters Fly Fishing.

America’s Boating Club

America’s Boating Club Charleston will hold boating safety classes Nov. 6, Dec. 4 and Jan. 15 at 1376 Orange Grove Road, Charleston. Classes begin at 9 a.m. and end around 4 p.m. Successful participants earn the S.C. Department of Natural Resources Boater Education Card. The cost is $25 for adults and youth 12-18 are free. Call 843-312-2876 or email lynes@tds.net.

The East Cooper Outboard Motor Club will hold its annual turkey shoot Nov. 3-24, Wednesdays through Saturdays, from 6:30-10 p.m. at Goldbug Island, located at 1560 Ben Sawyer, Mount Pleasant. The shoot also will be held the Monday, Tuesday and Wednesday before Thanksgiving. Last year the event donated $30,000 to Lowcountry charities and has raised $483,500 for charity since 1997.

‘It was just appalling’ Renter fights for repairs on Mount Pleasant apartment

MOUNT PLEASANT, S.C. (WCBD) – Ben Byrd was excited to move into a new Mount Pleasant apartment.“You know, it seemed like a really good deal,” Byrd said. “We were told, ‘you are going to be on the water in a nice new place,’” he added.Byrd toured a unit at Edgewater Plantation off of I-526 and leasing agents quoted him $1,600 a month in rent. “It was beautiful, that is what they sold us on- they said this is the exact unit you are going to move into,” he said.But less ...

MOUNT PLEASANT, S.C. (WCBD) – Ben Byrd was excited to move into a new Mount Pleasant apartment.

“You know, it seemed like a really good deal,” Byrd said. “We were told, ‘you are going to be on the water in a nice new place,’” he added.

Byrd toured a unit at Edgewater Plantation off of I-526 and leasing agents quoted him $1,600 a month in rent. “It was beautiful, that is what they sold us on- they said this is the exact unit you are going to move into,” he said.

But less than a week before move-in day, Byrd said he was told he had to move to a different unit and that his rent would be going up to $1,900 a month.

“They called me and said, ‘hey, there is a problem with that unit, they are going to switch you to a nice newer more renovated unit,’” he said.

Byrd visited the new unit to take measurements days before he was scheduled to move in. “It was just like appalling. It smelled like urine and cigarettes, soft spots on the floor. There was trash everywhere,” he said.

He jotted down a list of necessary repairs. His primary concern was floor repair for the soft spots in the hall and kitchen. The management company said repairs would be completed in two days but Byrd said the crews never came.

“I started emailing them about it and didn’t get an answer. As we were unpacking the floor collapsed and I cut my foot open,” he said.

Four weeks went by without any repairs. News 2 contacted Edgewater Plantation’s parent company, Carroll, about the promised repairs and within days the floor was repaired.

“Resident experience is a top priority at Edgewater Plantation, and we take all resident matters very seriously. We have been in the process of assessing all subfloors throughout the property and making all necessary repairs. As a result, we have enlisted a qualified contractor to evaluate what subfloors need to be replaced and are working through what needs to be done. Mr. Byrd was notified prior to moving in that this project was currently underway. Unfortunately, due to the pandemic, there have been delays in receiving the materials and the materials that were proposed to repair the subflooring were inconsistent with the current plan. As a result, our team provided a temporary solution so Mr. Byrd could occupy the space until the proper flooring arrived. It is important to us to provide the best resident experience and offer full transparency. We are working with Mr. Byrd to find a solution and to quickly provide the updated subflooring that was discussed prior to move-in.”

Edgewater Plantation Management

Byrd also reported growing piles of trash from the alleged valet trash that is included in rent.

“Additionally, we recently replaced the trash compactor due to issues that were brought to our attention. Unfortunately, the pandemic has created staffing challenges for every business, but we have invested in additional resources to help ensure the property is well maintained for residents, guests and staff. We encourage our residents and staff to always place trash in the compactor instead of placing it in front of it.”

Edgewater Plantation Management

News 2’s investigation revealed Byrd is not alone. Edgewater Plantation’s parent companies, Arium Living and Carroll LLC, have racked up more than 100 complaints on the Better Business Bureau.

Both companies have earned an “F” ranking on the site.

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